Recall Call Center Services
Recall Results began its work in product recall as a call center. It’s the core of our expertise. For companies who need expert product recall call center support, there is no other company to consider. We operate US-based, state-of-the-art facilities with available agents, seating and network and circuit capacity ready to handle the influx of calls and activity that a product recall generates.
Our product includes:
Multiple Product Recall Contact and Response Programs
- Product recall help desk services
- Product recall hotlines
- Immediate banks of toll free numbers
Advanced IP-based Phone System
- ACD and skills-based routing
- Call recording with Web-based remote access and monitoring
- Integrated Voice Response (IVR)
- Fully deployed soft-phone environment with Click-to-Dial
- Outbound dialer capabilities
- Easily configured and customized
Innovative, Web-based CRM Platform
- Web-based, highly configurable OMS/LMS platform
- Integrated call and order data capture, routing and management
- Seamless routing of work to agents independent of location
- Web accessible reporting