Recall Call Center Services

Recall Results Recall Call Center Services

Recall Results began its work in product recall as a call center. It’s the core of our expertise. For companies who need expert product recall call center support, there is no other company to consider. We operate US-based, state-of-the-art facilities with available agents, seating and network and circuit capacity ready to handle the influx of calls and activity that a product recall generates.

Our product includes:

Multiple Product Recall Contact and Response Programs

  • Product recall help desk services
  • Product recall hotlines
  • Immediate banks of toll free numbers

Advanced IP-based Phone System

  • ACD and skills-based routing
  • Call recording with Web-based remote access and monitoring
  • Integrated Voice Response (IVR)
  • Fully deployed soft-phone environment with Click-to-Dial
  • Outbound dialer capabilities
  • Easily configured and customized

Innovative, Web-based CRM Platform

  • Web-based, highly configurable OMS/LMS platform
  • Integrated call and order data capture, routing and management
  • Seamless routing of work to agents independent of location
  • Web accessible reporting