Managing Your Product Recalls Effectively & Efficiently
Looking for a partner who has the depth and breadth of services and experiences to support you when you are faced with a consumer product recall?
Look no further. Recall Results provides extensive product recall management and support. We can assist from initial notification through retrieval and fulfillment.
Consumer Product Recall Services:
When a product recall occurs, speed, accuracy, and customer confidence are
critical. Our comprehensive recall management solutions help manufacturers,
retailers, and distributors, manage customer notifications, process claims, and execute corrective actions from start to finish.
Whether you need end-to-end recall management or targeted support services, our
experienced team can scale to meet the demands of your program.
Product Recall Communications and Notifications:
We help organizations reach affected consumers and business partners through
multiple channels, including:
- Direct mail and electronic recall notifications
- Communications to consumers, retailers, distributors, and supply chain partners
- Delivery tracking and email engagement reporting
- Translation services for multilingual recall campaigns
Product Registration & Response Website:
Our secure online registration platform allows consumers to quickly determine whether their product is affected and submit information for remediation.
- Easy-to-use product registration and recall response tools
- Advanced fraud detection and prevention controls
- Verification of uploaded product images
- Device fingerprint analysis to identify suspicious activity
- Geolocation validation of submissions
- Pre-populated customer and product information for known purchasers, reducing consumer effort, improving data accuracy and response rates
Facing a potential recall?
We can help!
Customer Support & Contact Center Services:
Dedicated customer support teams help ensure a positive consumer experience while reducing the burden on internal resources.
- Live agent assistance for product identification and registration support
- Escalation management for product complaints, incidents, and claims
- Interactive Voice Response (IVR) systems and intelligent call routing
- Multilingual customer support
Product Recovery, Replacement & Fulfillment:
From product retrieval through consumer remediation, we manage the logistics required to execute a successful recall program.
- Recovery and storage of affected products
- Verification and reconciliation of returned items
- Distribution of replacement products
Remedy & Funds Management:
Our secure payment administration solutions help organizations efficiently manage customer reimbursements.
- Refund and payment processing
- Funds management oversight
- Financial tracking and reconciliation