Recall Results – Efficient Contact Center Solutions for Product Recalls
The regulatory complexities and demands on internal resources caused by a recall action can catch most organizations ill-prepared. That’s why so many companies turn to Recall Results when the unexpected comes- calling.
At Recall Results, we have years of experience helping organizations prepare and manage through product recalls. We operate state-of-the-art contact center facilities with representatives and capacity ready to handle the influx of inquiries caused by a recall. From start to finish, you will find us to be a partner you can trust to care for your business with the same vigor we do our own.
Highlights of our services include:
- Sending out electronic or direct mail notifications to supply chain partners and consumers
- Developing online sites for consumer responses and registrations
- Call Center skills-based routing
- Call recording with web-based remote access and monitoring
- Customized Integrated Voice Response (IVR) providing recall details
- Fully deployed soft-phone environment
- Inbound overflow from remote locations
- Operating exclusively from domestic facilities with multi-lingual capabilities
- Highly secure infrastructure to capture and store customer information
- Tailored services to suit your needs
Communications Management:
- Strategic planning for product recall programs
- Notice design & implementation
- Web-based and contact center assisted customer registrations
- Data management and reporting
- Robust network and telephony infrastructure and capacity
- Strong professional consulting & in-house software development team
- Dedicated call center teams or shared resource options
- Flexible pricing including time-based or per call options
- We’ve handled recalls for hundreds of companies across multiple industries