Recall Results – Efficient Contact Center Solutions for Product Recalls

The regulatory complexities and demands on internal resources caused by a recall action can catch most organizations ill-prepared.   That’s why so many companies turn to Recall Results when the unexpected comes- calling.

At Recall Results, we have years of experience helping organizations prepare and manage through product recalls.  We operate state-of-the-art contact center facilities with representatives and capacity ready to handle the influx of inquiries caused by a recall.  From start to finish, you will find us to be a partner you can trust to care for your business with the same vigor we do our own.

Highlights of our services include:

  • Sending out electronic or direct mail notifications to supply chain partners and consumers
  • Developing online sites for consumer responses and registrations
  • Call Center skills-based routing
  • Call recording with web-based remote access and monitoring
  • Customized Integrated Voice Response (IVR) providing recall details
  • Fully deployed soft-phone environment
  • Inbound overflow from remote locations
  • Operating exclusively from domestic facilities with multi-lingual capabilities
  • Highly secure infrastructure to capture and store customer information
  • Tailored services to suit your needs

Communications Management:

  • Strategic planning for product recall programs
  • Notice design & implementation
  • Web-based and contact center assisted customer registrations
  • Data management and reporting
  • Robust network and telephony infrastructure and capacity
  • Strong professional consulting & in-house software development team
  • Dedicated call center teams or shared resource options
  • Flexible pricing including time-based or per call options
  • We’ve handled recalls for hundreds of companies across multiple industries