Leadership Team

John McFerron – President and CEO

John joined Realtime Results in 2014 as Managing Director and was promoted to President and CEO in 2019. In this capacity, John oversees the company’s product recall, software licensing and call center operations. Previously, John spent 20 years in the cable industry including leadership roles with Charter Communications, Suddenlink Communications, Broadstripe, Wide Open West and RCN. While in the cable industry, John served as Executive Vice President – Commercial Operations, Senior Vice President – Customer Care, Vice President of Financial Operations and Director of Regulatory Compliance. Prior to his time in the cable industry, Mr. McFerron was employed for 5 years as a Senior Consultant at Arthur Andersen, LLP in the tax division. John graduated from the University of Missouri with a Masters of Accountancy degree.

Tom Brockhaus – SVP of Business Development & Client Services

Tom Brockhaus is SVP of Business Development & Client Services at Realtime Results. Tom has over 10 years of product recall experience working with companies across multiple industries. Tom is actively involved in the industry and member of the International Consumer Product Health and Safety Organization. Tom also leads sales and support efforts with the mobile and web-based software, Open Door Solution. Prior to joining Realtime Results, Tom led operations and marketing efforts at Ameritech, Charter Communications, Electronic Data Systems and American Express. Tom earned his undergraduate degree in Communications Management from Missouri State University and an M.A. in Computer Resource Management from Webster University, St. Louis.

Diane Kopitsky – Managing Director

Diane serves as a Managing Director for Realtime Results, LLC heading up the Technology Services group. Diane’s key focus is product development and supporting Realtime’s customer base – both internal and external. Before joining Realtime, Diane spent 20+ years with CSI Leasing, Inc., the largest privately held independent technology lessor and was responsible for the company’s IT department including development of a custom application to manage the life cycle of leased assets. Diane is a CPA who spent 4 years with Arthur Andersen’s tax division. She has a B.A. in Economics from Emory University and an M.B.A from Duke.

Alan H. Schoem – Product Recall Consultant

Alan is the principal in his law firm, the Law Office of Alan H. Schoem, LLC. Mr. Schoem focuses on assisting clients with product safety related issues, particularly with respect to the U.S. Consumer Product Safety Commission (CPSC) from 1973-2004, and then a risk consultant in the Global Product Risk Practice at Marsh USA from 2004-2011. Mr. Schoem served as the Director of the Office of Compliance from 1974-2004 and was instrumental in developing CPSC’s Fast Track Product Recall Program. In his law practice, Mr. Schoem focuses on issues involving the U.S. Consumer Product Safety Commission. Mr. Schoem assists clients with product safety related issues including helping businesses whose products are detailed for inspection by U.S. Customs and Border Protection (CBP) or CPSC and providing legal advice and guidance on CPSC’s mandatory “Section 15” reporting requirement and helping businesses comply with it.

Core Team

Greg joined Recall Results in 2018 as Operations Manager and is responsible for day-to-day operations and call center productivity.  Prior to joining the Recall Results team, Greg spent over 20 years in the higher education industry in leadership roles with Everest College, Sanford Brown and Vatterott Colleges.   Greg served as Director of Education, Vice President of Admissions and Campus President.    Greg earned his Bachelor’s Degree from the University of Missouri, St. Louis and MBA from Florida International University.

Susan has over 20 years of product recall experience and has worked on numerous projects spanning multiple industries and product lines.  She joined the Recall Results team in 2010 and has contributed to many aspects of the recall operations. Her responsibilities include: project management, vendor support, funds management and training. Susan earned her Bachelor’s Degree from Huntingdon College in Montgomery, Alabama.

Kelly is responsible for helping to launch product recall programs.  Her role with Recall Results spans 11 years and includes operations, client communications and database/technical coordination.  Kelly has worked on numerous recall projects spanning product lines such as: home appliances, toys, electronics, medical devices and apparel.  Kelly earned her Bachelor’s Degree from the University of Central Missouri.

Chris is responsible for managing warehouse and logistics operations including: customer service, product shipping, freight loading and unloading, product destruction, documentation and adherence to safety programs. Chris has worked at Recall Results for 6 years and has over 20 years of warehouse, logistics and production experience. Chris studied Business Management at Southeast Missouri State University.

Jon-Ryan Lewis has been with Recall Results for 10 years and is responsible for helpdesk support duties, which includes: configuration and end-user support of desktops, laptops, printers, telephony and networking equipment. He also conducts ongoing coordination with the Operations Team to ensure reliability of technology tools and productivity. Jon-Ryan earned his Bachelor’s Degree in Information Systems and Security from ITT Technical Institute.

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